I give consent to estartanbien.org’s licensed independent contracted counsellors to perform therapeutic services determined to be necessary or advisable for the benefit of my health.
Informed Consent
I understand that online counselling services include, but are not limited to, consultation and treatment using interactive audio, video, and/or data communications. I understand that online counselling services involve the communication of my medical/mental health information to the above referenced provider. I have the right to withhold or withdraw consent at any time without affecting my right to future care or treatment; nor risking the loss or withdrawal of any benefits to which I would otherwise be entitled.
I understand that the laws that protect the confidentiality of my medical information also apply to online counselling services. As such, I understand that the information disclosed by me during the course of my therapy is generally confidential. However, there are both mandatory and permissive exceptions to confidentiality, including, but not limited to reporting abuse; expressed threats of violence towards an ascertainable victim; and where I make my mental or emotional state an issue in a legal proceeding. I understand that the dissemination of any information is under the same HIPAA standards as traditional therapy. Although rare, I understand that there are risks to Internet based services including, not limited to, the possibility, despite reasonable efforts on the part of the Platform and/or Therapist, that: the transmission of my medical information could be disrupted or distorted by technical failures; the transmission of my medical information could be interrupted by unauthorized persons;
and/or the electronic storage of my medical information could be accessed by unauthorized persons. I agree that the location of the therapy is the state where my licensed therapist is located, even when I am communicating with my therapist by digital or text message platforms. I agree that my therapy is under the licensing rules and laws of the state my therapist is licensed in.
By participating in on-line therapy services I am aware of potential benefits and risks. Some benefits may include improved access to services, being able to choose the therapist I want with specialty experience, the convenience of not having to travel to a therapist and using whatever means of communication I am comfortable with.
Although risks are rare, I am aware there are possible risks which include that the information I am able to give may not be sufficient to allow for a diagnosis-based treatment approach, that there may be a delay in response from my therapist due to technical failures or unforeseen events, and that I may not be able to respond to my therapist due to my own technology failures or unforeseen events.
I understand that my therapist may not be able to provide certain services to me. If my therapist believes I need additional or other services, they may refer me to another specialist or type of care, such as seeing a medical doctor for further evaluation and treatment.
If I want a “real time” or instant message style discussion with my therapist, I will need to schedule it. Otherwise, my therapist and I will communicate asynchronously, not as instant message or in real time. It is not recommended that I suddenly stop contacting my therapist or “drop out” without talking about the termination of therapy. Therapists and clients talk about the expected length of therapy and ending the therapeutic relationship. Informed consent continues throughout the course of therapy and my therapist will continue to talk with me about risks, benefits or educate me on the process of therapy as we go along.
The following are the Terms and Conditions which govern your access and use of our online platform COUNT ON ME (hereinafter referred to as the “Platform”). By accessing or using the Platform, you accept and agree to be bound by these terms and conditions and you are entering into this agreement (hereinafter, the "Agreement"). You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound byany term of this Agreement, you must not access the Platform.
The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, Google Chrome, Safari, Internet Explorer, Microsoft Edge, FireFox.
When the terms "we", "us", "our" or similar are used in this Agreement, they refer tothe Count On Me Organization, who own and operate the Platform.
The Purpose of the Agreement is to govern your access and use of our online Platform through which you will be able to engage a Professional (as defined below) who will provide psychotherapy services(the “Services”) to you in the manner described herein.
You understand and agree that the Services are not provided to you through the Platform and that you will receive such services directly from the Professional. The Platform will help you connect and allow you to make an appointment with a Professional. Thereafter, you will hold your psychotherapy session through the means of communication that you and the Professional agree.
Professionals listed on the Platform (“Professionals”) are accredited, trained, and experienced licensed psychologist (PhD / PsyD), licensed social worker (LSW), licensed professional counselor or coach (LPC), or similar applicable recognized professional certification based on their state and/or jurisdiction. The Professionals must have a relevant academic degree in their field, proven high quality and recognized experience, and have to be qualified and certified by their respective professional board after successfully completing the necessary education, exams, training and practice requirements as applicable.
The Professionals are independent providers who are neither our employees nor our agents nor our representatives. The Platform’s role islimited to enable you to engage a Professional. The Services are the exclusive responsibility of the Professional. If at any time you feel the Services provided by the Professional do not fit your needs or expectations, you may change to a different Professional on the Platform.
While we hope that the Services may be beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone’s needs and that they may not be appropriate for every particular situation and/or may not be a complete substitute for a face-to-face examination and/or care in every particular situation.
IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER OF THE CITY WHERE YOU RESIDE AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN PERSON ASSISTANCE. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE PROFESSIONALS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.
THE PLATFORM IS NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS REQUIRING AN IN-PERSON EVALUATION AND YOU SHOULD NOT USE IT IF YOU NEED ANY OFFICIAL DOCUMENTATION OR APPROVALS FOR PURPOSES SUCH AS, BUT NOT LIMITED TO, COURT-ORDERED COUNSELING. IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED BYA PROFESSIONAL ENGAGED BY YOU THROUGHTHE PLATFORM.
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVEDFROM A PROFESSIONAL ENGAGED BY YOU THROUGH THE PLATFORM.
The use of this Platform is exclusively for persons of legal age and with legal capacity to enter into an agreement. This Platform is not available and may not be used by minors and/or by persons without the legal ability to enter into agreements, unless their parents and/or custodians register themselves on their behalf.
You must complete the registration form in all its blanks with true data in order to log in and use the Platform to engage a Professional (Personal Data) and you assume the commitment to update the Personal Data, when applicable. We do not assume any liability if the Personal Data you provided is not true. In any case, you guarantee and respond for, the authenticity, veracity and validity of the Personal Data provided.
You agree that you will have access to your personal account (“Account”) through your user name and the password you have chosen (“Password”). You will be responsible for maintaining the confidentiality of your Password.
Your Account is personal, unique and must not be transferred. You cannot register or own more than one Account.
You may unsubscribefrom the Platform at any time by informing to us your decision by mail or through your Account.
We reserve the right to reject any request of registration and/or to cancel any registration previously accepted, without having to explain the reasons for such decision and without having any liability in so doing.
Protecting and safeguarding any information you provide through the Platform is extremely important to us. Information about our security and privacy practices can be found on our Privacy Policy available at INCLUIR LINK AL PRIVATE POLICY (“The ‘Privacy Policy’).
BY AGREEING TO THIS AGREEMENT AND/OR BY USING THE PLATFORM, YOU ARE ALSO AGREEING TO THE TERMS OF THE PRIVACY POLICY. THE PRIVACY POLICY IS INCORPORATED INTO AND DEEMED A PART OF THIS AGREEMENT. THE SAME RULES THAT APPLY REGARDING CHANGES AND REVISIONS OF THIS AGREEMENT ALSO APPLY TO CHANGES AND REVISIONS OF THE PRIVACY POLICY.
The Platform may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third Party Content.
YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY PROFESSIONAL AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE PLATFORM IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU THROUGH THE PLATFORM IN THE 3 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.
If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
This section (limitation of liability) shall survive the termination or expiration of this Agreement.
You hereby confirm that you are legally able to consent to enter into the Agreement and engage a Professional.
You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.
You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your Password and any other security information related to your Account. We advise you to change your Password frequently and to take extra care in safeguarding your Password.
You agree to notify us immediately of any unauthorized use of your Account and/or Password (collectively “Account Access”) or any other concern for breach of your account security.
You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your Account Access, either with or without your consent and/or knowledge.
You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.
You agree and commit not to use the Account or Account Access of any other person for any reason.
You agree and confirm that your use of the Platform is for your own personal use only and that you are not using the Platform for or on behalf of any other person or organization.
You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform´s systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Professionals and us.
If you receive any file from us or from a Professional, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys´ fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including the Services); (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.
You confirm and agree to use PayPal for all paymentsrelated to the Platform, which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.
You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform, and as such rates may be updated from time to time. You agree to maintain valid billinginformation in your Account information.
If you have any concerns about a bill or a payment, please contact us immediately by sending an email to contact@estartanbien.org or through your Account. We will evaluate your issue on a case by case basis and, at our discretion, take steps to resolve any issue, including but not limited to helping you find a new Professional, extending your subscription at no cost to you, and issuing partial or full refunds when applicable.
You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
The Platform depends on various factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform’s reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.
Additionally, you understand, agree and acknowledge that we may modify, at any time, these Terms and Conditions by publishing them in the Platform. All modified terms will be effective within then (10) days of their publication. Such modificationswill be informed to you in the Configuration of your Account if you have indicated that you wish to receive information on any changes of the Terms and Conditions. You may unsubscribe your Account should you not agree with the modifications to any such terms.
This Agreement does not create any company agreement, nor representation, franchise or labour relationship between you and us.
We may provide notices or other communications to you regarding this Agreement or any aspect of the Platform, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to us must be delivered by email to contact@estartanbien.org.
This Agreement shall be governed by,and construed in accordance with,the applicable laws of the Republic of Argentina.
Any dispute or controversy between the parties under, or resulting from this Agreement and/orits existence, validity, interpretation and enforcement shall be submitted to the Courts of the City of Buenos Aires, Argentina and the parties hereto irrevocably submit to such competent courts, hereby waiving any other forum or jurisdiction.
Our offices are located at Blanco Encalada 3440, 1st Floor, (CP 1430), City of Buenos Aires, Republic of Argentina.
Should you have any doubts on these Terms and Conditions and on any policies or principles that govern the Platform, please consult CONTACT on the Platform.
Your privacy is extremely important to us. We are constantly putting a great deal of thought, effort, tools, resources and procedures in place in order to protect and safeguard your privacy. This document is our "Privacy Policy" and it contains details on issues related to your privacy when using our Platform. It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through the Platform.
The Privacy Policy is part of our Terms and Conditions which can be found in our Platform. The terms in the Privacy Policy (such as, but not limited to, "we", "our", “us", "Platform", “Professional", "Services", etc) have the same meaning as in our Terms and Conditions document. When you use our Platform you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately. By accessing and using our Platform you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree, acknowledge and consent to all the terms contained in both of them.
To let us operate the Platform effectively and to let you use the Platform, we may have to collect your personally identifiable information (such as, but not limited to, your name, phone number, email address, and address), billing and payment information, profile information, log data (information such as your computer, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on those pages, actions you take and other statistics), information related to the Services or your need for Services (collectively the "Information"). In some cases, some of the Information that you give to us is considered health related data. You may decide which Information, if any, you would like to share with us, but some functions of the Platform may not be available to you without providing us the necessary Information. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.
Protecting this Information is a top priority for us. We will never sell or rent any Information you shared in the Platform. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any Information unless you specifically and explicitly requested or approved us to do so. We will keep all the information confidential for the purposes of the Platform.
The Information may be used only for the following purposes:
o To create your account on our Platform and let you log in to your account and use the Platform.
o To manage your account, provide you with customer support, and ensure you are receiving quality service.
o To contact you or provide you with information, alerts and suggestions that are related to the service.
o For billing-related purposes.
o To reach out to you, either ourselves or using the appropriate authorities, if either we or a Professional have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
o To match you with a Professional.
o To enable and facilitate the Services.
o To supervise, administer and monitor the Platform service.
o To measure and improve the quality, the effectiveness and the delivery of our services.
o Market the Platform and the Services to you.
o To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
o To comply with applicable laws, including, but not limited to laws related to protecting client and public health and safety.
o To provide, support, personalize, and develop our Platform and the services therein provided
o To personalize your Platform experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Platform, third-party sites, and via email or text message (with your consent, where required by law).
You can opt out of receiving email marketing by unsubscribing using the unsubscribe link provided in all of our marketing email communications.
Like many websites, our Platform uses "cookies" and "web beacons" to collect information. A "cookie" is a small data file that is transferred to your computer´s hard disk for record-keeping purposes. A "web beacon" is a tiny image, placed on a Web page or email that can report your visit or use. We use cookies and web beacons to enable the technical operation of the Platform, to administer your log-in to your Account and to collect the log data.You can change your browser´s settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Platform. The Platform may also include the use of cookies and web beacons of services owned or provided by third parties that are not covered by our Privacy Policy and we do not have access or control over these cookies and web beacons. We may also use third party cookies for the purposes of web analytics, attribution and error management.
We use several publicly-available tools and information exchange resources, such as (but not limited to) a blog, a Facebook or Instagram page, a Twitter account, and others (collectively "Social and General Information Tools"). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their privacy policy.
Online identity theft and account hacking, including the practice currently known as "phishing", are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).
The Platform may contain links to other websites, services or offers which are owned, operated or maintained by third parties, such as PayPal´s site through which payment of the Services is carried out. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use. It is your responsibility to be informed about their data use, contracts, and general conditions, assuming the risks implied.
Our systems, infrastructure, encryption technology, operation and processes are all designed, built and maintained to secure your private information. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with all applicable laws and regulations regarding data privacy.
We may employ third party companies and individuals to facilitate our Platform, to perform certain tasks which are related to the Platform, or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.
We do not knowingly collect or solicit any information from anyone under legal age or knowingly allow such persons to become our users. The Platform is not directed and not intended to be used by persons under legal age. If you´re aware that we have collected Personal Information from someone under legal age please let us know by contacting us and we will delete that information.
Your information may be transferred to, and maintained on, computers owned or operated by us or related to the Platform,located outside of your state, province, country or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained securely as outlined in this policy. Your consent to our Terms and Conditions followed by your submission of such information represents your agreement to such transfers.
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Professionals may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.
We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt out.
Access, Correction, Suppression of Personal Data.
Asthe owner of the Information, you have the right to access it freely at intervals no lower than six months unless a legitimate interest has surfaced pursuant to article 14, section 3 of Argentine Law 25.326. The National Office for Personal Data Protection, is the Authority responsible for dealing with claims filed in relation to non-compliance of personal data protection standards.
In order to exercise your right to correct, modify, access, eliminate, restrict or present objections to your Personal Information, or to eliminate your data entirely, or if you should decide to stop receiving messages, you must inform us accordingly by email to contact@estartanbien.org for us to comply with your request.
If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by clicking the "Contact" link at the bottom of any page in our Platform.
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